At Pro H Clean, we are committed to providing top-notch cleaning services to our valued customers across Dubai, Sharjah, Ajman, and Abu Dhabi. We strive for excellence in everything we do, and your feedback is essential in helping us maintain the high standards we set for ourselves. If you have any complaints or suggestions regarding our services, we are here to listen and address your concerns.
Complaint Procedure:
If you have encountered any issues with our cleaning services, we sincerely apologize for any inconvenience caused. To ensure a prompt resolution, please follow these steps:
1. Contact Us: Get in touch with our Customer Service team through one of the following channels:
- Call our dedicated complaint line: 050 447 9056
- Email us at: complaints@prohclean.com
- Visit our website and fill out the online complaint form: https://prohclean.com/contact-us
2. Provide Details: When reaching out to us, please provide the following information:
- Your name and contact information
- Location of the cleaning service
- Date and time of the service
- Details of the complaint, including specific issues you encountered
3. Investigation: Once we receive your complaint, our team will initiate an investigation into the matter. We may contact you for additional information if necessary.
4. Resolution: We will strive to address your complaint within 7 business days. If the issue requires more time to resolve, we will keep you updated on our progress.
Suggestion Procedure:
Your suggestions play a crucial role in helping us enhance our services. If you have ideas for improvement or new services you’d like to see, please follow these steps:
1. Reach Out: Share your suggestions with us via any of the following methods:
- Email us at: suggestions@prohclean.com
- Fill out the online suggestion form on our website: https://prohclean.com/contact-us
2. Provide Details: Please include the following details when submitting your suggestion:
- Your name and contact information (if you’d like to be contacted regarding your suggestion)
- A clear description of your suggestion or idea
- Any relevant details that could help us understand your suggestion better
3. Review and Implementation: Our team will review your suggestion and assess its feasibility. While we can’t promise to implement every suggestion, your feedback will be taken into consideration as we strive to improve our services.
We are committed to creating a positive customer experience, and your feedback is invaluable in achieving that goal. Thank you for choosing Pro H Clean for your cleaning needs. We look forward to serving you better with your insights and suggestions.
